User Data Deletion

You may request the deletion of your personal information collected by Muzukuru Streaming Services (“Muzukuru”, “we”, “us”, “our”) at any time. This includes information tied to your account, as well as information shared with us through connected services such as WhatsApp.

To request deletion of your data, do one of the following:

• Email us at privacy@muzukuru.com with the subject line “Data Deletion Request”, using the email address or phone number associated with your account.
• Message us directly through WhatsApp using the number you contacted us from, and request account/data deletion.
• If you have an account, contact your account representative and ask them to submit the request on your behalf.

Upon a verified request, we will delete or anonymize:

• Your account profile and login credentials.
• Personal contact information (name, email, phone number).
• Messages and conversation history exchanged with us through WhatsApp or other connected messaging channels.

Some information may be retained after a deletion request where required for legitimate business or legal purposes, including:

• Booking, payment, and invoicing records, which we may be legally required to retain for accounting or tax purposes.
• Memorial pages, livestream recordings, or tributes tied to a booking made by a client, where deletion would remove content belonging to or shared with other individuals (e.g. a family memorial page) — in these cases, contact us directly and we will work with you on an appropriate resolution.
• Information we are required to retain to comply with a legal obligation, resolve a dispute, or enforce our agreements.

We will process verified deletion requests within 30 days. We may contact you to confirm your identity before completing the request, to prevent unauthorized deletion of your data.

For more information on how we collect and use your data, see our Privacy Policy.